Last updated: May 4, 2026
When you use Genkan, we may collect the following information: your name, email address, and any details you provide through our forms (quote requests, contact messages, professional applications). We also collect basic usage data such as page views and browser type through standard analytics.
We use your information to match you with professionals in Japan, respond to your inquiries, and improve our platform. We do not sell your data. As a rule, we do not share your personal information with third parties. However, we may share relevant details with the professional you're being matched with, limited to what is necessary to fulfill your request.
We use minimal cookies and session storage for essential functionality (such as form rate limiting). We do not use tracking cookies for advertising purposes. If you use our tools, some preferences may be stored locally in your browser to improve your experience.
Some of our tools use external APIs to provide their functionality — such as government hazard data, map services, and address lookup. These services receive the location data you input (coordinates or addresses) but typically no personally identifiable information. We do not control how these third-party APIs handle data and recommend reviewing their respective privacy policies.
We keep your information only as long as necessary to provide our services and comply with legal obligations. Form submissions are stored in our email system. You can request deletion of your data at any time by contacting us.
You can request access to, correction of, or deletion of your personal data at any time. If you're located in the EU, you have additional rights under GDPR, including access, rectification, deletion, and restriction of processing. Contact us and we'll handle your request promptly.
We may update this policy from time to time. Changes will be posted on this page with an updated date. Continued use of Genkan after changes constitutes acceptance of the updated policy.